When it comes to keeping your operation running, there are two kinds of support: the kind that’s already there when things go wrong—and the kind that prevents the problem in the first place. At IntegraServ, we’ve seen both sides of the fence for Managed Services vs. Break/Fix. And if you’ve ever scrambled to fix a failed printer mid-shift or watched a scanner go down during peak season, you already know which one costs more in the long run.

Let’s break it down.

The Break/Fix Mentality

Break/Fix support is exactly what it sounds like—you break it, someone comes to fix it. While we will be there fast to fix it, it’s reactive, unpredictable, and usually happens at the worst possible time. Downtime drags on. Techs rush in cold. Parts get overnighted. And while you’re waiting, productivity, accuracy, and customer satisfaction all take a hit.

Sure, you might save a few dollars up front by skipping a proactive service contract. But here’s the truth: every hour your devices sit idle, you’re losing far more than you save. Labor costs spike. Orders back up. Stress climbs. You’re not fixing a device—you’re fixing a bottleneck.

The Managed Services Advantage

Now flip the script. Managed Services turns the guessing game into a strategy. It’s not about waiting—it’s about watching. Monitoring. Maintaining. Anticipating.

With Managed Services from IntegraServ, your devices are supported by a team that knows your environment inside and out. We track your fleet health, update firmware before it causes conflicts, swap out aging batteries, and flag anomalies before they snowball into downtime.

It’s not just IT support—it’s operational insurance.

Our proactive model gives you:

• Predictable costs: Flat-rate coverage means no surprise repair bills.
• Minimized downtime: Proactive maintenance and 24/7 monitoring keep you ahead of failures.
• Scalability: As your operation grows, your support grows with it.
• Peace of mind: You focus on production—we handle the tech that keeps it running.

The Real Cost of “Fix It Later”

A single device failure might not sound like a big deal, but consider this: one downed mobile computer can stall an entire workflow. Multiply that by multiple shifts, locations, and workloads, and you’re looking at thousands lost in wasted labor and delayed shipments.

When your devices are managed proactively, those losses never get the chance to start. You stay ahead, not behind. Managed Services vs. Break/Fix is a no-brainer.

Stop Reacting. Start Anticipating.

The bottom line? Break/Fix is like driving without a seatbelt—it works fine until it doesn’t. Managed Services keeps your operation secure, your devices healthy, and your budget predictable.

At IntegraServ, we don’t just fix problems—we make sure they never have the chance to break you.

Let’s talk about how proactive support can save your team time, money, and sanity.

Get in touch with IntegraServ to start your Managed Services journey today.