IntegraServ handles all the maintenance on the printers, flatbed scanners, and some copiers, in our facility. We have also purchased printers, scanners, copiers, and printer supplies through them, including ink cartridges and ribbons. We have been an IntegraServ customer since 1993, and we have had excellent service ever since. The number one reason we selected IntegraServ to handle our printer maintenance was because of their genuine commitment to helping resolve any printing problem that may be encountered. This has proven true over the years. No matter what the problem, they spend time helping us work through the problem until a resolution is reached, regardless of whether the problem is theirs or not. You can’t say this for many companies at all!
IntegraServ has taken the time to understand our business, and realizes the importance of having our equipment up and running at all times; so they have always been very prompt in arriving onsite to address the problem. Many times we have been able to call and get info over the phone to help in diagnosing the problem. They are always very helpful!
When new printers or other equipment is purchased, they come in, set it up, and make sure there are no problems from the beginning. With scanners and other equipment, they provide any help we need in getting it up and running. They also understand that we are price conscious, so they work with us to get the best possible pricing on equipment, supplies, and maintenance.
I just can’t say enough about IntegraServ! I feel they have a real dedication to supplying the best equipment and service, and they have stood by this in all the years we have dealt with them!
Debbie*, IT Manager
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*Name changed for privacy purposes.